Timely great service. Would do more service here but it is 2 hours from where I live.
Customer service area is first class. Free inspection of my vehicle was also great.
Reply from: Palladino Honda 7 years ago
Thank you so much for the fantastic feedback Gerry. We look forward to taking care of your vehicle in the future.
someone should do a quality control check of all completed work prior to the car leaving the service area
oil change - spilled oil on end of valve cover and it was not wiped up (repetitive)
tire rotation - satisfactory
windshield washer fluid - not topped up contrary to check mark on work order saying it was done
Reply from: Palladino Honda 7 years ago
We are very sorry that this happened Lisa-Anne. Thank you for the suggestion.
The communication between staff themselves and with me was horrible
Starting from Wednesday between the mechanics to the front desk and the order information, they kept relaying incorrect and incomplete information. I tried to contact the front desk before the appointment Wednesday at 9. Left message never returned my call. Finally drove there with a borrowed vehicle to communicate with someone. And they said herd my message but to busy to return my call. That made my work start late. I was told the ignition job was 2 hours they called me over 4 hours later there was a broken part needed. What was said to be the next day delivery from Toronto was a 2 day delivery from I believe Vancouver. I left paying over 600 dollars with a vehicle still needing over 1500 dollars in repair. They said he didn't know to tell me or relay any information i was still picked up. having to be towed not able to start or drive and having to find my own way home as it was not offered. I left very upset. And do not plan on return.
