Satisfied but I wasn't impressed when I got to the counter to give my keys for my appointment because the girl asked me why I was here, they didn't have that information because I booked online. Plus the day before a person called my house to get all the information and now I get there they don't know why I'm there..... Plus she tells me at the counter if I book online, I'll be the end of the day appointment, it never said that when I booked online. But they still serviced my vehicle during my scheduled time so it turned out ok.
Reply from: Palladino Honda
We apologize for the miscommunication Marc. Thank you for sharing your feedback with us.
Appointment was booked for 4.30, they misbooked me in the system and even though I had the booking confirmation for 4.30 couldnt take my car in until 5. It then took almost 2 hours for an oil change and a single tire replacement, service desk workers themselves were great
Reply from: Palladino Honda
We apologize for the issues you experienced during your recent visit Kove.
I received the usual professional service I have come to expect from Kara.
I received a warm and friendly greeting from Kara at the service counter. The purpose of my visit was to locate a suspected leak in my muffler system . The cause was accurately diagnosed , and my options fully described to me, as well associated costs. Everything was rectified to my complete satisfaction.
Reply from: Palladino Honda
That is so awesome to hear Jack! We look forward to your next visit with us.
Kerawas polite, and keep me informed of the service status.
A part needed replacement,. Once replaced, the two connecting wires needed to be replaced. They were noticed when replacing the new part, not with the initial ivestigation. This meant a longer service period, and more frustration. Kera found me a complimentary vehicle.....aided with my frustration.
Am disappointed that such a part needed replacing at 60,000 km, and that it would not be under warranty. $600 is high for a smallpart, and two connecting wires.
Reply from: Palladino Honda
Robert, thank you for your patience. Unfortunately sometimes some repairs take additional time to fix. We are happy to hear you were given a complimentary vehicle to continue with your day to day activities.
As crazy ( busy) there, (service dept) as it seems to always be when I come to get some work done on my ridgeline, my service advisor Kara Wing is always courteous, prompt and always smiling and happy!
She is truly a very valuable asset to your organization.
Thanks
Roch Beaulieu
Reply from: Palladino Honda
Thank you for sharing your excellent feedback Roch! We look forward to your next visit.
