Your Friends at Palladino Honda

work was done in a reason able time.All parties I encountered were very pleasant and professional.I was pleased with the work done.

Because I don't bring my car in often as I am retired and do not drive my care often, it seems that you are loosing on making money with me so you'll try to find anything to change that will cost a lot. I had a 1998 honda civic when I was working and brought it in regularly as I was travelling for work. They never changed the cabin filter in the 15 years In my 1998 civic but they changed it in my 2012 civic which cost me almost $100. .

I was a little stuck for money, and so I decided to buy the part separately and have a friend assemble it. They said no problem, gave me tips to get it done and saved some money. The customer service was wonderful :)

As usual, there was an attempt to 'upsell' service which was not due for 8000 more kms. I find the persistent upselling of service annoying. Also reported that the Nav system fails often 'DVD Failure' message on the screen. Service said I would need to bring the Ridgeline back in when the error was on the screen to 'prove it' (which is a quote). This may come as a surprise but I actually have other things to do than wait for a message to pop up and run to the Honda dealer. The message seems clear: there is obviously a problem with the nav dvd, or the dvd player. So essentially I have no Nav system for approx. 50% of the time and I must simply accept that on a 2 year old ridgeline. I made this point to the service representative who smiled nicely and simply ignored the comment. Love my Honda: will not lease or purchase from Paladino again. When the lease expires on my Ridgeline, I will buy it out, then sell it, and get a new Ridgeline elsewhere.

service advisor was good still have a squeek in my front end mechanic did provide me with information on tire sensor I was looking for