Fully satisfied with the service provided. A follow up call was received during the service, and a complete explanation was provided at time of pick up of vehicle.
Reply from: North Bay Mazda
Thank you for letting us know you received excellent customer care during your recent visit, Victorine!
Went in for tire change and another problem was discovered and taken care of immediately. Saved me a trip back. Problem was clearly explained. Excellent service.
Reply from: North Bay Mazda
We love hearing the problem was taken care of immediately Shirley! Thank you for sharing.
From making the appointment to service being done on our CX5 this dealership is great. North Bay Mazda staff go out of their way to make the visit as easy as possible. After the service is completed the staff take the time to explain what has been done and what to look for in the upcoming appointments. They are very friendly and knowledgeable and friendly. We live out of town and my husband was at an eye appointment in another location which took longer than we thought. I took the car to the dealership and they sent a courtesy car to pick him up when he was done.
Reply from: North Bay Mazda
Thank you so much for sharing your awesome experience with us Bettyann!
Appointment was on time and was in and out within an hour for my second service on my vehicle!
It was the second service on my CX-5. Actually got an email reminding me that service was coming up. Very flexible about setting up date along with understanding that no problem if I had to cancel / re-schedule due to weather conditions etc. Service was fully explained before and after, going over what was checked and found. The next service was also explained and given a cost estimate of what it would entail. Overall, very satisfied with all aspects of the service appointment including the fact that I was in and out in an hour!
Reply from: North Bay Mazda
We are so happy to hear you are very satisfied with all the aspects of your recent servicing experience with us James! Thank you for your awesome feedback.
