Shabany, her husband and father went above and beyond to help me with the purchase of my new Honda Civic.
I would go back to them in a heartbeat to purchase again.
In regards to our recent purchase , the whole transaction was a very positive experience.There was a rock in our break pad and the service department dealt with it swiftly and efficiently. There was no charge, and in addition to that , the car was washed! We have recommended Sherwood Honda to our friends and relatives whenever a discussion on purchasing a vehicle comes up.
The team at Sherwood Honda had individuals that tried to deliver a good experience. There seemed to be internal communication issues that caused the team to fail.
At times I felt the group was more worried about getting a good rating than delivering the service that would warrant one.
I had a poor experience where a defect was not addressed as agreed and with several follow ups left unanswered I abondoned the remedy.
The experience has left me without confidence in the dealership and I will deal with another in the future even though Sherwood Honda is very close to home.
