Here’s the facts: I have been taking my Honda to Sherwood Honda excusively for service and repairs since I first leased it and even after I purchased the lease. I've noticed that the quality of workmanship and service has degraded considerably, especially over the last year. I have outright been lied to, I was confronted by an angry technician, the work on my vehicle has been shoddy and I have not been equally compensated for the subsequent loss of time and money due to Sherwood Honda's neglect. I have had to come back because filters were not put in correctly causing rattling, and upon brake inspection the squealer was pushed up causing extremely excessive squealing. I turned around and brought the car back as this wasn't a problem prior to bringing the car in. When I asked why they were squealing suddenly, I was confronted by a belligerent technician and told that it was because the brakes were so dirty so they were quiet and once he cleaned them, they started to squeal. This was clearly a lie as he was able to rectify the problem in the end (after another 1 hour wait) as he was asked by the customer care person to pull back the squealer to where it was prior to me coming in. Also, I was not told the axle seal was leaking on an expensive inspection in December 2016 but was "pouring out" according to the customer care attendant, only a month later when I prompted a check due to oil spots on my driveway. I'm aware that this particular problem is rare and happens very gradually with a noticeable oil spray up inside which should've been detected and reported on my costly inspection only a month prior. Since all service and repair history is with SH, I expect a level of loyalty which has recently not been met at all. Since my last visit I have been bombarded with constant and continual phone calls from Sherwood Honda and more recently from Calgary, assuming you think I’ve blocked the local number, asking me to call back incurring long distance charges. The messages are scripted, exactly the same and never say why you are calling other than regarding my Honda CRV. You’ve had many chances to make this right and it doesn’t include constant harassing phone calls. Just leave me alone or I’ll have no choice to give my reviews to google and others as well as the BBB. Take me off your list!! Stop calling!!
Car went in for general maintenance oil change and brake flush. Servicing was done and a couple additional items were found. I received a call outlining what was found and what it was going to cost. The servicing including the additions were completed on time.