Hello,
The car was brought in to get the tires swapped by my wife in the morning and when she was picking it up at the end of the day (she showed up around 5pm) the car was not released until 6:30pm.
Not a big deal, but we just would've appreciated a heads up cause she had plans that evening that she was late for.
thank you,
Arnold
I brought in my Honda pilot in for some warranty work. I had an issue with a headliner rattle, the heated steering wheel was not working and the rear tailgate was closing on its own onto your head intermittently.
They informed me they would have my vehicle all day so I requested a ride to my home in Leduc. I was promptly told they do not drive to Leduc and they would have to take care of their regular customers first.
I have purchased a Civic, CR-V, Odyssey and a Pilot from them so I am not sure what constitutes a "Regular" customer.
I had to make other arrangements and be dropped off at another location in Edmonton for my wife to pick me up after waiting for over 3 hours. The time spent getting me to the Spa Lady in south Edmonton was not much different than if I had been taken home.
Once I got my vehicle back not one of the items I brought it in for were actually fixed. The heated steering wheel still does not work. The headliner is still rattling and they ordered parts for the tailgate.
I will never return to Sherwood Park Honda for any work and they will never get the opportunity to sell me another vehicle.
I have been a loyal Honda customer and employee. I have personally owned 8 Honda's over the years and through word of mouth sold many Honda's to friends and family. I think I am going to explore other brands in the future due to the terrible buying / service experience Sherwood Park Honda has provided me.
For your consideration
Brought in to get glass replaced in sunroof. Got back and sunroof not opening, glass on front seats (we initially vacuumed when it first broke). Brought back to fix and stated glass on seats. Picked up after 2nd fix and found more glass on front seats. This is the second time in a row that our vehicle came back to us where it had to be returned to be fixed due to mistakes on your end! Not impressed! Considering changing all maintaince and repair items to a different mechanic as it can not be less reliable. Will stop recommending Honda.
My tire indicator was on and the staff solved the issue at no cost! Staff were very courteous. I have nothing more to say. You need to revise this survey instrument!
