We got our car same day so the detailing wasn't completed and so we were told to bring it in and they would detail it when we needed the first oil change. We were told it would take a few hours and it should be done by 4pm. HOWEVER, when we went to drop it off to the Saturday appointment, they told us we couldn't have the car back until Monday because of the detailing. We needed the car that evening so we were very disappointed in hearing this.
Routine service appointment which Sherwood Honda staff never take as "routine". They use this one on one time with me to make sure my car is gone thru with inspection & returned to me clean & ready for the road. The service girls work hard to accomodate my schedule & reallt make the appointment a pleasure.
Needed to update GPS. Brought vehicle to Sherwood Honda and asked if they would do the update. Was told that the computer in salesman office was unable to handle the update. Was also told they didn't have a flash drive to put the info on. When I told them I have a flash drive the salesman checked with service department. They said I would have to book an appointment the next week as they needed a technician to install update to vehicles GPS. I am a senior with limited use of computers and would have had a hard time navigating the stairs between car and house computer which I told the salesman.. Also I had just bought the car a week before and thought Gps was up to date. It wasn't and eventually my son updated it, NOT a TECHNICIAN
