There was been a random cracking noise in my steering wheel which should be covered by the warranty. It happens everyday. The mechanic said he could not replicate this noise. My Santa Fe had under 60K at the time.
The last time I was there, I also pointed out that there was a squeaking noise Everytime I backed up. That day, the service center called me to say, the mechanic could not replicate it, then asked if I wanted a filter change. What?! I then flipped out a bit because they could not hear the squeaking noise that I heard EVERYTIME I backed up, yet said I should have the filter changed. They then figured it out. It was rusty brakes.
When I picked up the Santa Fe there was oil marks on the seat and dashboard.
Not impressed. The seat was cleaned off and the Manager apologized to me. At that time I guess I should have mentioned the brake&steering wheel issues.
Prior to the last two visits I was happy with the service, mind you, there wasn't anything wrong with the vehicle then. I really like the Santa Fe however, if the steering wheel noise continues and your service centre continues to neglect to fix it, I may consider other options.
My most recent experience with the service department was okay. It was fairly speedy and the person that i dealt with did a good job.
But my previous poor experience was still lingering and I was never made satisfied. I had complained about the material/fabric in my trunk tearing. I have owned different cars in the past but this type of damage does not make sense to me. The heaviest items that have gone into my car trunk are golf clubs and cases of bottled water. I feel like this is a defect in the material/fabric. I asked if this was covered under warranty and could be repaired. After waiting over 2 weeks for a reply, I recall having to call the service department myself several times to get more information. In the end, I was told that the damage was due to normal wear and tear. No offer was made to repair the damage for me. I tried contacting the finance manager I had dealt with when I initially purchased the vehicle. He was very friendly during that time, yet when I enquired about my damaged car, he was not helpful. In fact, he didn't even pronounce my name properly. I think he told me that he could try to contact the service manager, but it would likely not lead to anything. To this day, I have no idea if the service manager was ever notified.
After my most recent oil change, someone had called me to do a survey over the phone. I told the lady that my most recent trip was satisfactory, but I reiterated how my previous experience was not a pleasant one. She offered to contact the service manager and relay my dissatisfaction. Again, I have no way to know if the service at Hunt Club was notified.
At this point I have zero incentive to do any service other than my oil changes (which I have essentially already pre-paid for by paying for extended warranty). Any maintenance such as cleaning of brakes I will go to any other mechanic. After paying so much money for the car, they wouldn't take the time to keep me a satisfied customer. I am truly disappointed.
We got to the service counter, gave all info and forbe to the representative. We asked how long will it take, was told about half hour, no more than 40 mins. We went to look at some new cars on the floor then got some coffee at the machine there and sat down in the waiting area, right in front of the counter. We waitied for an hour until my husband went up to the counter to ask, our car has been ready for sometime already!! Asked how come we never heard our name being called, he said he thought we went away!! He never even tried calling out for us once!! All the times we kept hearing people in the waiting area being called to the counter for pick up. Not happy at all!
My first time buying a new car and couldn't have been happier.. everyone friendly and courteous and helpful. Would definitely recommend Dalawri Hyundai to family and friends
