Came in for oil change... the lady taking the info does not speak english well at all. This caused a number of problems.
The lady in the quick lube doesnt speak English very well. There was a number of mistakes happening regarding my oil change before it even got done.
I have no issue with her personally but why would murreys put someone in such a position to deal with the public? As this was happening i talked to the guy that actually changes oil about my concerns.. he spoke to her with my concerns and again there was a language barrier. He struggled to make her understand. This lady is nice and all but the language barrier makes it very hard to do business.
Reply from: Murray Chevrolet Winnipeg
Thabnk you for the feedback we do appreciate it . We use these reviews to train and work toward getting better in the future. If you have ever any firther condcers you can also email or call me direct .
Kelly Scott
204-261-6200 ext 212 or
kelly@murraychevrolet.ca
Your oil change service is fine but when I dropped in about a discharged battery I purchased from them your service consultant quoted me $69.95 to load test the battery and check the charging system because I had installed the battery myself. I went elsewhere.
It was confirmed that due to my low mileage the transmission replacement would be covered under the warranty. It was supposed to be a 3 day job. On the removal I got a call stating the O ring? Was broken and needed to be replaced. I called my mechanic and he spoke with the shop and requested a picture to be emailed to him. Which they did. It was his impression and also another transmission shop he sent it to that it had to have gotten broken on the removal of the transmission. How else. First they said They had the part in stock and then I got a call the wrong size was sent to them. So again I am waiting from 3 days to about 7 by this time. Unable to prove That the O ring was their fault , I had to agree to the work being done, I felt and still do very untrustworthy of the repair shop and staff. I had asked to speak with the manager but never received a call back. Unfortunately on June 12 , I had to make a flight out of the country. Having just gotten back on the 24 th June. I am now addressing my concern. I drove my vehicle yest. And twice starting the car, my same engine light came on and I had to restart it over each time. Needless to say this is not the first time I have had issues with your shop and have now been taking my car to my own mechanic for all my oil and other services for this vehicle.
Inga Zahodnik
