Dealing with the service department is always a pleasure.
I’ve brought in my car a few times in the past few months. I have always been impressed with the level of professionalism and customer service I receive, from receptiontion, service department, to the driver who takes you home.. I am a satisfied customer!
I dropped my corvette off to have the front bumper replaced resulting from an MPI claim. I had no update as of 4 days later, so I called. The lady said she didn't have details but it looked like it would be done 2 days later, but to call back the next mroning. Called and left a message the next morning - not return call. Called the morning it was to be done and was told that they are on the 3rd defective bumper from Chevrolet. They "offered" to put the original damaged bumper back on and let me take it home - which I accepted. Have since left a message asking when it will be going in to get the repair done and no return call yet - 4 business days and counting! Communication is absolutely horrible!!!
Maintenance scheduled service
The service great and my vehicle was ready for the time I asked for. The service I went for was a maintenance schedule and I was completely satisfied with it
Came in from out of the city with a low tire at 4:30 on a Friday. Ryan Smith was most accommodating to get us in before closing and resolve the problem! We were most grateful for the exceptional service!
I was having trouble with a wiper blade skipping. Initially it was thought to be the wiper blade itself, and Dennis Mitchell got it changed while I waited. However, that didn't solve the issue. So Dennis arranged for a new wiper arm to be ordered. That did the trick. Perfect now.
Kudos to Dennis, who spent quite a bit of time trying to solve the problem.
