The dealer gouged us at every point and in the end provided the incorrect vehicle, a Limited, not the Overland we were purchasing. I'd call that F.r.a.u.d. Please do yourself a favor and save your lawyers' fees, save your grief. These are not good people. Dealer Gagan is like a dog's hind leg. Get the drift?
Service is always cheery and the guys are great and while waiting sometimes for my Jeep, I walk around and look at the new cars and talk to the friendly sales people.
Good guys, never any problems, great experience, Can't get better than that. I even recommended a friend there to buy his vehicle. He walked away with a smile and a new Jeep..
Power steering pump replaced. 4 x 4 diff service and cooling system flush done. Oil change done. Joe was professional and courteous and honest about the services required. He's great.
Purchased 2 vehicles within a month. Went to pick up second vehicle, 2017 Dodge Ram. Sales associate and sales manager were not available. We waited over 45 minutes to pick up our vehicle as no one knew where the manager was. We were finally brought to another sales person to finish the deal. Upon speaking to him, he told us our sales person had been fired that weekend. The sales manager had left for the day. When we finally got to see the vehicle, there was damage to the box as well as a large dent in the back quarter panel. Was promised 2 touch up pens and a free oil change, but when looking over the final contract someone had crossed it out. Luckily I have taken a picture when we signed the deal and we have not received it yet. My daughter was interested in purchasing a Ram as well, she is now having second thoughts after seeing the problems we went through.
Reply from: Roadsport Chrysler 6 years ago
We greatly appreciate your thoughts regarding the service you have received. We apologize for your inconvenience. We will contact you on Monday. Thank you once again for your patronage.
Management Team
