Sales Haldimand

Everyone was so helpful and knowledgeable. Having lost my husband recently and being an older and inexperienced purchaser I felt no pressure and was able to have numerous visits in order to feel satisfied with my final choice. I have been a customer for approximately 2 years, this being my second purchase, and I always feel so comfortable whether it's in service or sales someone is always so welcoming. The professionalism of all is truly outstanding!! I hope to continue our experience for a long time. Keep up the good work !!

I had a pleasant experience dealing with Haldimand. They were always courteous and patient as I test drove vehicle after vehicle until we found one, a 2012 Ford Focus SEL that met our family's requirements. There were only a couple of downsides: they couldn't provide both keys that the vehicle was delivered with when new (only one was provided to Haldimand when they got it), resulting in a significant expense; and my wife was disappointed when the vehicle didn't have the original owner's manual. (That one was easily taken care of with a download from the Ford website.) Also, there was a minor issue with the glove box that I'll be taking to the service department. Overall though, I'm very happy.

Felt there was too many people handling my application, Poor communication, I was told vehicle would be ready early the following week and I get a phone call 30 mins later saying it was ready. Saleperson who completed final paperwork, sat at his desk eating corn nuts while going over the paper work. I found this very unprofessional. I am happy with my purchase overall, detailing was poor when picked it up

Buying car was a pleasure. When I went to pick it up they seemed like they didn't really care. I also called a couple of days later about an owner's manual for my vehicle, and basically they really didn't care much. I felt I got a really good deal, but service after the fact was disappointing.

Sales staff were very polite. More contact with me would have been a bonus regrading an update on when my car would be ready. I was told that the repair on my car would be looked at on Wednesday and then told maybe Thurs.. I was not updated and I had to keep making calls to the dealership to know when it would possibly be ready and when I should put insurance on the car. I was not aware that I had to provide license plates for the car. More personal - one on one contact and information is what buyers like in salespeople and I did not feel that I was a priority.