Car was making noises on uneven roads and
rattling on hitting large potholes. Since I had important appointment 100 on away next day I was worried it might be unsafe to drive. My usual service advisor Marlinda thankfully came to the rescue and got the car repaired within hours. I had dealings with service, body shop and sales ( Mr. Jugal who professionally sold me my leased car at end of lease) and accounts and parts department and all provided professional outstanding service. I strongly recommend this dealership
Dropped car off night before for a 7:40 am appointment, generic notification at 9:50 am acknowledging my car is there.
3 phone calls and a text message still unable to reach my service advisor. Finally called back 1.5 hrs later saying they haven’t even looked at my car.
Drove by at 1:30pm (6 hrs after scheduled appointment) and my car was still sitting in the spot I left it in.
Why do we book appointment times if they can’t even see your car to diagnose an issue within 6 hrs?
Customer service has really fallen off over the last few years. If the little things count, they’re really missing the mark.
Marlinda is an excellent service rep. Always takes care of me well, with truth and honesty. A good reason for my loyal service.
Reply from: WNCCGM Auto Ltd. o/a Nurse Chevrolet Cadillac
Horace - Thank you for your kind words about the level of service you have received from Marlinda over the years. We appreciate you taking the time to leave a review and for choosing Nurse Chevrolet Cadillac.
Came in for an oil living filter change Wonderful service great staff my car looks brand new thank you so much
Reply from: WNCCGM Auto Ltd. o/a Nurse Chevrolet Cadillac
Francesco - Thank you so much for leaving us a review about your experience in our oil change lane! We are so happy to hear that your car looks brand new and that you had wonderful service. We look forward to seeing you again.
