Nurse service was use to be very friendly and customer service first now everything has changed....I have heard it is not our fault.. we did break it. Mary Nurse needs to correct this or other customers like I am will be getting my vehicle repaired at another GM dealership....
Reply from: Nurse Chevrolet Cadillac 9 years ago
Bradley - Thank you for completing the survey regarding your recent service visit. Certainly the comment regarding things changing in a negative sense is concerning. It is our objective to provide an exceptional customer service each and every time you visit our dealership. Please be assured that we will dig into this. Our Service Manager, Guy will reach out to you later today to discuss your experience.
Equinox left for door panel repair on warranty. Staff was answered my questions, provided a loaner vehicle in adequate time. Phoned as soon as vehicle was ready.
Team was courteous, quick and professionial. I highly recommend your dealership to others. I especially appreciate the extras such as cleaning and car wash as well as an attractive place to wait for the car to be serviced.
Staff is always helpful and courteous. They answered my questions promptly. They serviced my vehicle quickly and efficiently. I like the car wash and vacuum service that is included
