Great customer services. Only thing that could be improved is that the carpets were still wet after being shampooed...perhaps a little more drying time??
Client gets screwed and will no longer do business with you
oil change - regardless of whether my contract 3 years ago said this or not...and given that I have been late numerous times for an oil change with no penalty. Imagine my frustration to arrive 200km over the 80,000 and be told I now have to pay for my last oil change. I don't want to hear you hide behind the "cadillac billing rules" or it's in the service agreement. Regardless, I was on the road for work and could not get their sooner. So I get penalized over 200km. The result...you have lost a customer for life. A customer for service and maintenance and for my next vehicle in a year. Over $80! It's the principle of it for me.
Reply from: Nurse Chevrolet Cadillac 8 years ago
Andrea,
Thank you for passing along your concerns with the expiration of your Cadillac Premium Care Maintenance and charges for a recent oil change. Steve, our Service Manager will be in contact with you to discuss this further.
