had left rear wheel bearing in CTS replaced. immediately felt a "wobble" when driving at 30km. returned vehicle a few weeks later. was told that the wobble was caused by the tires. felt like I was being told "something" just to say that the "wobble" could not possibly be caused by a "possible" defective wheel bearing. 60 days left on the lease.
I was moved from area to area to find my repair bill and locate someone who could answer a question about my equinox.
I went in for an oil change, mentioned the recall for ail usage, then got sent back and forth to get the bill and even to buy one more product. It took a while and 3 or 4 employees to answer a question about my vehicle hands free system. Please note that at all times everyone I met was polite, respectful, and worked to help me. I raise this not as a staff issue, but as an internal operation procedure issue. Your service staff always speak to me as a customer in a friendly manner with a goal to help out.
I must say, keep this up and I forget about the first 4 years of dealing with NURSE. Service has improved tremendously over the last year. Keep up the good work.
It was in for an OnStar upgrade. In last week for service and had to do a couple of additional items(grind rotors, seatbelt issue, etc.). Although car was supposed to be available by end of day they realized early on that was not going to happen and immediately contacted me, set us up with a rental and took care of things. All good.
Thanks.
I've been taking my car for service at Nurse for years. I am always impressed by how polite and friendly the staff are. Jackie was extremely helpful and made sure to explain everything that needed to be done but also didn't force any non-essential work. The service itself is always quick and charges are always explained in advance. There are no surprises when you go to pay!
Overall I am very pleased with the service I receive at Nurse.
Reply from: Nurse Chevrolet Cadillac 9 years ago
Megan,
Thank you for your positive feedback regarding your visits to Nurse and your most recent one where you had Jackie as your Service Advisor. It is appreciated.
