52 reviews on ReviewsiiTM
Latest review 8 years ago

Mark Bramhall

Sales and Leasing Consultant at Orillia Volkswagen
Excellent 4.7

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Verified Customer
8 years ago

Mark was a great salesman!

Really took care of our car buying experience. Would definitely return to purchase another vehicle from him and Orillia Volkswagen

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Verified Customer
8 years ago

2016 vw tiguan

My wife loves her car, I don't know much about if for I have never drove it out of the driveway. How ever the instrument / menu is sometimes difficult to navigate.

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Verified Customer
8 years ago

Initial sales support was excellent, and although there were some technical issues with the car that took the service team a couple of weeks of back and forth travel from Toronto to Orillia, everything was eventually fixed and the car now runs perfectly!

I purchased a very low mileage VW Eos from Mark at Orillia VW in September 2016. Unfortunately within the first day of driving the car back to Toronto, we experienced some mechanical issues with the retractable roof. I spoke with the Service Department and they agreed to fix the problem at no cost to me. Although it took a couple of attempts to fix the issue (as the mechanism is unbelievably complicated!) they were eventually able to fully address the issue just before our first major snowfall in late October! The car is running beautifully through the worst that this Toronto winter is throwing at it... just hope that the roof is still fixed when it gets warm enough to open it again this Spring :)

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Verified Customer
8 years ago

Poor customer service after sale

Mark did a great job finding me a car. After that it went down hill. On the second starting of the car the starter started to make high pitched squealing sound. I sent my son back to the dealership to show the problem to service. He came home and said he was told the noise was a normal sound, he also said that he felt he was talked down to since he is only 18. I called the next day and explained the problem and was told the same normal sound line. If that sound was heard before the sale it would have been fixed. I was told it would not be fixed. But I was given an insurance that if it did break within 6 months it would be fixed under warranty. Little comfort if it strands my son in a snow storm. The sound is the bendex on the starter not pulling back from the fly wheel. The second week with the car and the left front tire went flat and the emergency brake broke in my sons hand. I called to ask what the procedure was for getting these items fixed. I was told that I would get a call back soon to tell me what to do. I am still waiting for that call. After refilling the tire for the 4th time its holding.

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Verified Customer
8 years ago

New Vehicle

Great customer service. Mark was polite and professial. We will go back to Mark when we purchase our next vehicle.

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