Murray Hyundai

On Wednesday march 17th at 8:00 I dropped my car off without an appointment made because it was stalling on me multiple times. I live and work out of town. I understand they have a busy schedule with booked appointments but the vehicle was unable to be driven. I have an extended warranty. I am disappointed and concerned for two main reasons. I still do not have any clear explaination as to what is wrong with my vehicle except for engine failer. I told the service provider that I was in need of a replacement vehicle and was told that I needed to wait for paper work to go through. Tomorrow will be Friday and I have been without a vehicle for three days. The service provider said that he also needs to extend the amount of days that I need the replacement vehicle, once this paper work goes through because of the parts that need to be ordered for my vehicle and the amount of work that needs to be done on the engine. I need some real clarity as to what exactly is wrong with the engine because this vehicle is less than 4 years old and I should be covered under the extended warranty to be provided a replacement vehicle. If it wasn't through the kindness of others I would have had to miss three days of work so far.

1.18.21 EDITED... I was contacted by the salesman who helped me and he offered me a gift card in exchange for changing my review to Hyundai. Instead of asking what went wrong he just wanted to pay me to change it. He did help me get in contact with the finance team. But other than that did nothing but offer me a gift card to change my review. I declined and did not change it. So now over a month later I get a text from him telling me he wont get paid from Hyundai until summer time. I feel this is very inappropriate of him. I will be calling his manger and Hyundai directly to complain. Very Very unprofessional. The only reason I am not giving them only one star is because their service department was good to work with. I do not recommend this dealership. I had done all my research and had my financing set up. Bought the car I wanted on Friday. The salesman was not great to work with and seemed lazy. Since we bought the car I have asked him several times about getting the Blue Link set up. He kept telling me he would get it taken care of. Today Wednesday I finally called and got ahold of the person that sets it up and she got it set up in under 5 minutes. Something the salesman should have done and clearly was not hard to get done. The finance person we dealt with was great to deal with that is why I gave 2 stars. But they have not finished processing the financing. Again all they have to do it send to my bank as I was already pre-approved by my bank. So this should not have been to hard either. I feel like I was the perfect customer had my car picked and my financing done. I am hoping the maintenance department is better when I have to take my car in for service.

The replacement of the winter tires was fine. The problem I had with the rear hatch was not addressed properly I feel. I complained that the hatch did not stay closed unless I slammed it. The service dept said that they ran the vehicle over bumps and twists and turns and had no problem. I didn't either if I slammed it but if you just used normal closing pressure the hatch sometimes sprung open while driving. I was not in contact with the service person to explain the situation.

Tony was waiting for me for my appointment. He showed me the vehicles I was interested in and explained the features . He was able to assist me in getting what I wanted for my trade in. Tony explained the features of the car I chose when I pick up my Venue. Tony is the only salesman I want to work with. He is amazing.

In buying a new vehicle the initial offer, I felt was very fair, so there was no need for negotiations which I will not do when I go to a dealership. Either the offer is good from the start or I walk away. Staff made me feel like a valued customer and were very accommodating as we were from outside the city. We have not had the vehicle in for servicing yet so can not comment but the sales staff and people in finance were excellent to deal with.