1 year ago
Worst customer service in ottawa
Had a very bad experience 3 times from this location last recent one was super bad they froadly charged me 3 hours of labour, this location lack good mechanic.
Staff Dealt With
2 years ago
From start to pick up jus if and the staff at Audi service was friendly, informative and accommodating in both adding an item of concern to the service order and in arranging for a cab to transport me to pick up.
I had a regular service checkup provided, along with an added exam of the radio media system. The service was fast! I also really liked the communication of the service schedule, progress and call to inform me the work was completed. The experience was made all the better by the provision of a taxi service to the dealership to retrieve my car. Definitely five star service. Thanks Jusuf, Jason and the service team!
Reply from: Audi West Ottawa
Hi Melissa,
Thank you very much for taking the time to share your experience with us and for the five star review! We are so pleased you had a wonderful service experience.
Should you require any assistance between now and your next service appointment, please do not hesitate to reach out anytime! We look forward to seeing you in the future.
Your team at Audi West Ottawa
2 years ago
Worse service ever. Be warned
The sale process was OK, the service was by far the worse that I have ever seen with any other dealership. Few things to note for and be prepared if you decide to service your vehicle at this dealership:
1. Appointments are usually 4 to 5 weeks ahead. Cant get any appointments before that
2. No loaners are ever available
3. No matter what type of service you go there for, be prepared to stay without your vehicle for at least a couple of days+ and NO LOANER. Real issues with time management at this dealership. If you were unlucky like me you will be without a car for 4 full days to fix an AC problem and again no loaner because loaners are reserved for major repairs!! (pretty much customers paying more. seriously??)
4. Bad customer service overall. Good luck getting an update on your repairs or getting them done on time.
5. You will only get a survey to share your feedback if you were happy. Unhappy customers like me don't deserve to receive a survey to share their feedback according to this dealership (integrity issues with the customer survey program?).
Staff Dealt With
2 years ago
Very happy with the service and to have our air conditioning fixed.
Zackery Brodeur, our contact service person kept us up to date on the status of the required repairs and the likely timing of the completion of the work. Will definitely use Audi West Ottawa for all future service work.
Reply from: Audi West Ottawa
Hi John,
We are thrilled to hear that Zackery and the Service team at Audi West Ottawa ensured your experience with us was a positive one.
Thank you for the four-star review and your business.
We look forward to seeing you in the future.
Sincerely;
Your Team at Audi West Ottawa
Staff Dealt With
Verified Customer
3 years ago
Great experience with my Audi rep
Blair was very courteous, helpful, knowledgeable and understanding of our needs. At pick up, he took his time to explain the vehicle features with patience. We are very happy with our experience at Audi.
Reply from: Audi West Ottawa
Hi Rosanna,
Thank you so much for this review and 5-star rating. We really appreciate you being a client and are thrilled to hear you had such a wonderful experience.
We’re here for you anytime and look forward to seeing you in the future.
Enjoy your summer and everywhere your Audi takes you!
Sincerely;
Your Team at Audi West Ottawa
Staff Dealt With
