Discount Car and Truck Rentals...

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108 reviews on ReviewsiiTM | Latest review 6 years ago
Verified Customer
6 years ago

RENTAL VAN

I had reserved a minivan but I arrived to find that it was our on a rental. I ended up having to settle for an Acadia which was not nearly as spacious for all the passengers, most importantly my elderly Grandparents. The cargo space was almost non existent which resulted in luggage being in some passengers laps. The staff was friendly enough but quite frankly the most important aspect is receiving the vehicle required to accommodate the needs of the trip and that was not provided. I was told that I would receive unlimited mileage at no extra cost but I said I was not going over the allotted mileage and was then told I would get it anyway. Seemed like a no cost, easiest route, thoughtless apology.
Reply from: Discount Car and Truck Rentals- Upper James
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

There was malfunctioning in the ladder it didn't slide so we can carry staff on it and I wasn't able to take the couchs I rented the car to take home it was waste of time and money

Malfunctioning in the truck I wasn't able to move the staff I bought the truck was Soo high and the ladder didn't work
Reply from: Discount Car and Truck Rentals- Upper James
Dear Sir/Madam, We thank you for your feedback. We regret the inconvenience that you have experienced, in regards to your Reservation would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

First time with Discount but not the last for sure Outstanding customer service in Hamilton Ontario

I would like to thank a very friendly and professional staff members (Emilia, Victor) in Hamilton Upper James Street branch for not only making my car pick up a pleasant experience but for upgrading my car to a higher class as well as for sharing some useful Hamilton tourism tips.
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Verified Customer
6 years ago

First time with Discount but not the last for sure Outstanding customer service in Hamilton Ontario

I would like to thank a very friendly and professional staff members in Hmailton Upper James Street branch for not only making my car pick up a pleasant experience but for upgrading my car to a higher class as well as for sharing some useful Hamilton tourism tips. Also Victor was helpful.
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Verified Customer
6 years ago

Bad service and lack of organization

bad services. They gave me a car the trunk would not close. Got back and got another car. After driving it, a notification came on that the car requires oil change. What a crappy day I had. No thanks to discount. This was my first time renting with them and I intend to make it my last
Reply from: Discount Car and Truck Rentals- Upper James
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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