Palladino Honda

Easy to work with. Staff were friendly. Very accommodating. The only thing I would take points off for is they didn't have the model of vehicle I was looking for and had to go up a model. With that being said, I love my new vehicle.

My recent purchase of a pre-owned 2017 CRV was due to the rear-frame corrosion recall pulling my 2007 CRV off the road. The additional amount added to the buy back of the 2007 was appreciated seeing as it was so sudden to be without a vehicle. Rob Shea was very kind, understanding and tried his best to make the process as painless as possible by setting up a loaner, a rental, allowing me to drive what would be my CRV for a little while before going in for repairs, as well as other small things he thought to do which were a big help. Though there were still a few hiccups along the way such as an unexpected repair nearly causing me to be an 8th day without my intended purchase and having been to the dealership 5 times in 2 weeks. As a full-time working mother to a young child, it was difficult and frustrating to have to make all these trips. In addition, an accounting nightmare where the cheque written (to be used toward my purchase) was deposited per the dealership’s suggestion, to then be told by my bank there will be a 4 day hold on it, leaving me unable to get a bank draft done up for the entire down payment, back and forth talk with the dealership again, and with the stop payment they decided to do after I informed them of this debacle, it left me unable to use any funds in my account for 4 days. Overall, between the positives and negatives of this experience, it leaves me with a review between a 3 and 4 star.

Service person Tamara was cheerful, laid out the service requirements and the cost...had already arranged for a ride back to my residence...informed me of expected return pickup time. Service work on vehicle was completed with a full report on vehicle condition. A positive experience. Richard Anderson

I was looking into buying a new for a long time. I contacted the dealership a year prior to actually buying my car. At no time did I feel pressure to buy something I wasn’t comfortable with. The car features along with the terms and conditions were well explained. The staff was patient with me and I felt like I could call and ask anything at any time. Thanks for all the support! Love my new car! Great customer service!

Top notch service, as usual. Service was prompt, efficient and effective. Place is always welcoming, which is why I keep coming back.