Verified Customer
6 years ago
Satisfied but a bit disappointed
Satisfied but I wasn't impressed when I got to the counter to give my keys for my appointment because the girl asked me why I was here, they didn't have that information because I booked online. Plus the day before a person called my house to get all the information and now I get there they don't know why I'm there..... Plus she tells me at the counter if I book online, I'll be the end of the day appointment, it never said that when I booked online. But they still serviced my vehicle during my scheduled time so it turned out ok.
Reply from: Palladino Honda
We apologize for the miscommunication Marc. Thank you for sharing your feedback with us.
Staff Dealt With
Verified Customer
6 years ago
Very efficient and simple
Traded in a leased 2017 civic for a new 2019 model. Exchange was easy and completed in two visits. Excellent service from Andrew and Chase on site.
Reply from: Palladino Honda
Congratulations on your new purchase Ryan!
Staff Dealt With
Verified Customer
6 years ago
Jeff knows the product and was honest with me during the process
Jeff answered all my questions and explained everything so even questions I might have had were covered off before I thought to ask
Reply from: Palladino Honda
That is so great to hear Yvan!
Staff Dealt With
Verified Customer
6 years ago
Late and Slow
Appointment was booked for 4.30, they misbooked me in the system and even though I had the booking confirmation for 4.30 couldnt take my car in until 5. It then took almost 2 hours for an oil change and a single tire replacement, service desk workers themselves were great
Reply from: Palladino Honda
We apologize for the issues you experienced during your recent visit Kove.
Staff Dealt With
Verified Customer
6 years ago
2019 Honda civic Ex purchase
First of all, I found Josh D to be very professional. He was easy to talk to. Josh was attentive to what I was looking for in a new vehicle. With all the new features he was patient explaining and showing me how things worked. I left Honda knowing I had made the right decision choosing the EX.
Reply from: Palladino Honda
Thank you so much for sharing your feedback about your experience with Josh! Congratulations on the purchase of your new vehicle.
Staff Dealt With
