Verified Customer
6 years ago
I received the usual professional service I have come to expect from Kara.
I received a warm and friendly greeting from Kara at the service counter. The purpose of my visit was to locate a suspected leak in my muffler system . The cause was accurately diagnosed , and my options fully described to me, as well associated costs. Everything was rectified to my complete satisfaction.
Reply from: Palladino Honda
That is so awesome to hear Jack! We look forward to your next visit with us.
Staff Dealt With
Verified Customer
6 years ago
No pride in workmanship. Disgusting customer service.
Brought the truck in for a recall for the day. Came back to pick it up only to find the work was completed in a very poor manner. I spoke with staff who took the truck to the back again and within minutes had “fixed” the already fixed issue. No apologies, neither mechanic seemed to care about their negligence. Will never buy another Honda.
Reply from: Palladino Honda
We apologize for your recent experience with us Brent.
Staff Dealt With
Verified Customer
6 years ago
Great service
Terrific service, work was completed in a timely manner I was very impressed, very punctual and helpful reminders everything was wonderful
Reply from: Palladino Honda
This is so awesome to hear Justin! Thank you for your compliments. They are greatly appreciated.
Staff Dealt With
Verified Customer
6 years ago
It was my first service for my CRV. Staff very polite, accommodating
When I told the service provider that my wife was under going a medical procedure at HSN, they completed my service to my CRV immediately. I had my vehicle out even before my regular appointment time.
Reply from: Palladino Honda
It's great to hear our team was able to service your vehicle immediately for you Wilfred! We wish your wife a healthy and quick recovery.
Staff Dealt With
Verified Customer
6 years ago
Kerawas polite, and keep me informed of the service status.
A part needed replacement,. Once replaced, the two connecting wires needed to be replaced. They were noticed when replacing the new part, not with the initial ivestigation. This meant a longer service period, and more frustration. Kera found me a complimentary vehicle.....aided with my frustration.
Am disappointed that such a part needed replacing at 60,000 km, and that it would not be under warranty. $600 is high for a smallpart, and two connecting wires.
Reply from: Palladino Honda
Robert, thank you for your patience. Unfortunately sometimes some repairs take additional time to fix. We are happy to hear you were given a complimentary vehicle to continue with your day to day activities.
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