North Bay Mazda

Went in for an oil change but found out needed quite a bit more work done to the car. Took us under the car to show us the issues. Very knowledgeable and great customer service from Jason and Pat

maintenance check up, regular one. They allowed me to have my daughter come in and pick it up and the entire process was client focused.

2.5 hours quoted 5.5 taken $75 for a cabin filter change. $19.99 on Amazon 10 minutes max Quoted me$954 to repair and replace front left strut. At midas they showed me nothing needs to be done. Struts are fine. Ripoff

I have been dealing with Mazda for over 10 years now and cannot describe how great full I am for the excellent customer service that I receive every visit. Thank you Mazda staff!

I had a scheduled appointment booked by Maxine. I arrived to Mazda and proceeded to remove my bicycle from the vehicle and re-assemble its front wheel so that I could have a means of transit during the addressing of the manufacturer's defect in the sealing of my vehicle's side mirrors and door handles. When I approached the service desk, I was told they couldn't find my booking and that Maxine was not in to verify that she had indeed booked me for that day. I offered for the vehicle to be in their service for longer than I had discussed with Maxine (she had said that although she could not promise the repairs would be completed by early afternoon that she would certainly put in a note). When I was told that would not change anything, I was forthcoming in saying that the situation was very inconvenient for me as I had made arrangements for the day - for myself and my young son who requires transportation - and would not be able to make similar arrangements for some time to come. I assured them that the date and time I was in was the date and time booked through Maxine - but to not avail. I found it frustrating and demeaning that I was told an appointment such as mine could only be booked for 8:00 a.m., not 9:00 a.m. when the truth is, Maxine asked me what time worked for me - 8:00 a.m., 9:00 a.m......? and I indicated and we agreed on 9:00 a.m. I left Mazda feeling undermined and disrespected. There was no offer of conciliation. I found the experience extremely distasteful. Would they have acted so dismissive and cavalier if I were a man?