Bank Street Kia

I'm so happy to have a complete customer service in kia bank street and I hope that you will not change for that kind of service

Just bought a used Kia Sorento from Bank St Kia. The salesman(Faiz) and the sales manager (Bob) were both very friendly and helpful, also we dealt with Sonny the finance manager, who was helpful, honest and reasonable. We walked out of the dealership feeling like we got a fair deal, and we were able to get it for within our budget. We picked the car up a few days later and it was thoroughly cleaned, and ready to go.

When I bought my brand new Kia Rio LX two years ago the experience was a good one. However, I've had problems with my car and my service with bank street Kia since my purchase. One appointment to top up my oil resulted in the oil being overfilled. Shortly after, a new problem developed and my car started over heating. I brought it strait to Kia (as I was instructed) and they claimed to have fixed the problem. They charged me for their services (I am under warranty). I tried to argue my case with no luck. To top it off, I soon found out that my car was in fact not fixed and once again I found myself stranded on the side of the road in rush hour due to an over heating car. I brought it in again twice after that with the same problem, and got the same outcome. They claimed the issue was resolved, charged me, and sent me on my way. After 3 separate visits to fix the same problem (including charges), I finally brought my car to a different dealership (North Bay Kia) for them to have a look. They found and fixed the problem within a half hour, replaced all the parts that had blown from my car over heating during the span of multiple months, free of charge (as I am under warranty). They told me that it was a simple and common problem they see in new Rio models (malfunction in cooling fan resistor). The staff at North Bay Kia were astounded at the poor service I had received at Bank Street Kia and told me I should never have been charged for the services pertaining to my car over heating as I am under warranty. Thus I do not recommend buying a Kia vehicle nor getting your car serviced at Dilawri Bank Street Kia.

3 weeks ago, My wife and I visited the Bank Street Kia looking for a used car. We loved the excellent service and Contact we ve got with KIA personnel, and Mr. Hamad Hamad in particular. When we arrived there, we were not even sur to purchase a car. The nice and interesting discussions we vot got with him, his Professionalism and his kindness along the whole process (from the moment of visiting the various cars, trying the car, .. to the finalization of the transaction) has motivated our decision to purchase the car. I have loved also the excellent service of IKA and in particular I would like to thank them for having completed all the required work (including Quebec certification) so I could have the car avec l'immatriculation du Quebec, le jour ou je suis venu chercher la voiture. We have been driving the car for 3 weeks and we are really very happy with the car and the great deal and Great Service we ve got with KIA. We bought this car for our daughter. But I am sure we will come back soon to replace our aging (8 years) Honda at IKA. Thanks again for the excellent service.

We are very happy with our purchase. The customer service was excellent. We'll definitely be returning customers. Thank you Krystof!