Needed to call several times to get an update, long time to get back to you, feely like I was being ignored.
Reply from: Murray Hyundai
Hi Daniel. Thank you for leaving us your feedback. I completely understand how you feel. We apologize that you were made to feel this way and we certainly take your experience seriously. This will be addressed with our staff and Service Manager. We would welcome the opportunity to discuss how we might be able to rectify the situation. If you are so inclined, please don't hesitate to reach out to our Service Manager, Damien Lavallee. He can be reached at 204-269-5555.
I brought my vehicle in for spring maintenance and turns out I needed additional work done also. Jessica is very knowledgeable and explained fully what was required. She is very courteous and ensures that any questions I have are answered. Very respectful and professional. Kept me up to date with the status of my vehicle.
I understand that things go wrong but after 24 hours and a promised delivery time have my car ready.
Took my car in for repalcement shocks (warranty) . When the shocks were removed a bolt was broken so they had to overnight a replacement. That's ok, I understand things go wrong. I got a phone call the next day saying my car would be ready at 2 pm at the latest. I was kindly picked up by the shuttle and arrived at the stated time. I had to wait another 35 minutes for my car. This may not sound like much and normally it wouldn't be a problem but after being without my car an extra day I had made plans and did not appreciate the extra time. This compounded with the having to redo the front end alignment form my last visit just got me a bit upset. I will go back again and hope for a little better treatment.
