I was having problems with starting my one-year old Tuscan in cold weather. Made an appointment at Murray to drop car off at 9:30 on a Wednesday. Car wasn’t looked at until 4:00! Was informed battery was defective and it would take 7 days to get replacement. With help of a relative in the auto biz was able to locate a battery at another Hyundai dealership. Told my Murray advisor who then called that dealership. My issues: car should have been looked at much sooner and service advisor should have been the one contacting other dealerships. If those things had been done I would probably have gotten car back same day.
I have discussed these details at length with one of your employees and do not wish to do so again! The experience I went through was very stressful! I wasn’t listened to then and don’t think I would be heard now. Otherwise why are you asking for the details again?
I was told I would have an interior clean done as the weather wouldn’t allow a courtesy wash. My interior was dirtier at pick up than when I dropped offf
Service 1, and had the transmission checked for a shifting issue. Also had the side mirror defrost tested and the drivers door adjusted for wind noise. All of those were completed
