Your Friends at Murray Hyundai

I was given an 8 a.m. appointment to drop my car off for two recall checks. I arrived just before 8 and had to wait 45 minutse to leave my car. Begs the quesiton why a 8:00 appointment. I called at 3 as I had not heard and was told my car was going to be looked at soon. Again, why the 8:00 appointment. I finally left work at 6 to go pick it up having not heard it was ready. I was told it was ready when I arrived and it would be brought around. 20 minutes later, no car. I went back in to be told they forgot me. Lots of waiting for two checks I was told take less than an hour. It you have an appointment, honour it.

Grinding wheel noise and fob horn problems were not resolved even though final report states they are. Noticed after driving away from lot that they are actually worse. Left two messages to state concerns with no contact back. I paid a hefty amount for these fixes and am very disappointed with the result.

Am being blamed for seized brake calipers saying I refused to get the brakes serviced, even though it was under the recommended 20,000km and 1 year. Suggested I spend $1200 on getting new calipers through their service dept. Talked to Hyundai Canada and they refused to help as well. Last Hyundai I will be buying. I will also let me parents, sister and friends who have Hyundai's about this service. Not impressed.

I sent a letter to your Service Manager around April 26th expressing my extreme disappointment with my recent visit and past 2 years of service. To date, I have not received any response. This just solidifies my decision to take my service and future vehicle purchases elsewhere.

Spring maintenance service on April 5th was satisfactory. Knocking noise from engine identified the need for lower engine bracket replacement due to piston misalignment. Was advised that parts were on order and car was "safe" to drive until replacement which I was advised would be covered by extended warranty. I telephoned on April 20th to request an update and was advised that some, but not all of the parts had arrived and was assured that Service dept will contact me when remaining parts have arrived. In the meantime, knocking noise has increased in intensity. Telephoned again on May 9th to request an update. Was advised by Service dept that request for replacement under extended warranty had to be approved first by Hyundai prior to ordering of parts. Approval was received this week by dealership and subsequently parts will be ordered this week and are expected to arrive in approximately 2 weeks. This is simply unacceptable - I was not advised that approval was needed prior to replacement. In the age of digital technology, there is no reason why a month is required for approval of a repair that is already covered by an extended warranty. Furthermore, why were parts not ordered in anticipation of the approval reducing the wait. I am now going on 6 weeks with increasingly loud knocking from my engine concerning me to the extent that I limit my car travel to within city limits only lest I need a tow from the middle of nowhere.