Blair Malis

It was my first experience with servicing an Audi and I guess I expected better. Check in took over an hour, mostly waiting for the loaner I had booked. I expected the loaner to be an Audi not a Chevy Track. The work was to be done by 4PM, but was only ready the next day. Even then I had to return when I noticed that they had failed to provide and install the winter matts I had purchased.

This was by far the best buying experience at a dealership for me. I have owned many cars and bought from many dealerships. This was no hassle, no stress, and no pressure. Blair took his time to explain all the features of the used A4 I was buying, and answered all my questions. He was very friendly and professional. I will definitely recommend him to anyone looking for an Audi. Loving my brand used Audi, thanks Blair!

Blair was extremely knowledgeable about the various products and helped us to make an efficient car purchase that would meet our needs. We will be a returning customer.

I have great concern over a number of issues that seem to be rather new , uncommon and losing a fee steps compared to the last 35 years I have been a customer of Mark Motors and I would like a personal meeting with Les Swerdfeger or Michael Mrak to privately air my deepest of concerns. What the hell is going on at Audi Canada and downward. You can do whatever you want but know what Louie would have said. There is definitely a an overall lack of cohesion and taking responsibility for such a fine automobile and the whole experience. Pride seems to be the slave of the pay checque and not sustaining the fine experience you once had, not just pockets of fine experiences. I am hoping this can be addressed and turned around before it becomes a bunch of disjointed misfits masquerading as a fine experience. Sometimes you ring the bell and others you are winded halfway up the hill. Specifics to be revealed in camera.

Blair facilitated the transaction with patience and accommodating flexibility in a scenario where the customer (me) was ambivalent about his objectives. I appreciated the no pressure approach.