Your brilliantly predatory marketing/slogan made a "never again" customer out of me.
On the one hand, plastering "Enjoy unlimited kilometers" banners all over your vehicles and and on your website is a brilliant tactic - I was stressed trying to find the right truck for my move and picked your company because of it. On the other hand, when I showed up on the morning of my move and realized just how much fine print I had missed while making my reservation online, I felt stupid for falling for the obvious bait and switch. I'll be using Enterprise next time - I've always had great experiences with them.
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Staff was not very interested in helping. Sluggish attitude and Generally not interested in being helpful. Everyone seemed hungover and not prepared to greet customers.
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
Devon from High Park Branch 237 provided exceptional customer service. Friendly and attentive when we picked up vehicle. Very happy with vehicle and value for service provided. A positive customer experience.
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service.
We look forward to serve you again in the near future.
Sincerely,
Customer Care
Discount Car and Truck Rentals
For an $18.99 advertised price, my $122 rental was much more than expected. I rented a van, not a cube truck, because my insurance covers it. I was told that for my rental, I was REQUIRED to purchase the insurance. If that's true, then the daily rate is much higher than $18.99.
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for your feedback and would like to assure you that we do take matters such as this seriously.
The Management and Operations team have been notified.
For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com
Sincerely,
Customer Care
Discount Car and Truck Rentals
I rented a car for a day, service was quick and friendly. I especially like that I can return the car after hours and leave the keys in the deposit drop, super handy. Thanks!
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service.
We look forward to serve you again in the near future.
Sincerely,
Customer Care
Discount Car and Truck Rentals
Reply from: Discount Car and Truck Rentals- Highpark
Dear Sir/Madam,
We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service.
We look forward to serve you again in the near future.
Sincerely,
Customer Care
Discount Car and Truck Rentals
