I never asked for synthetic oil, which I do not use, at $70+ for an oil change. Should have asked if I wanted synthetic oil! Unfortunately, although you are closer, I will return to Kanata Mazda where I originally bought the mazda 3.
My car was scratched, service manager was rude and did not address my concerns.
My vehicle was in for warrantee work.
It took more than 12 days to get the job done. I was left with one rental that did not have bluetooth, then another which was a gas guzzler, despite my asking for a sedan.
After the vehicle was ready, and I paid for brakes, there were a series of scratches on the vehicle. Someone had washed it, but after sitting on the lot where there was construction, there were a ton of particles dragged across my finish, scratching severely in some areas.
When I asked the manager to address this he denied that it was possible. Then became hostile with me and shouted "What do you want me to do about it today?". I left.
He offered that I could get the vehicle repaired at the Bank St. Location, but hasn't returned my messages asking when I should take it there.
There's no way I could recommend this store to anyone. I won't be using it myself ever again.
My car was towed to Barrhaven Mazda because I was hearing a loud scraping/screeching sound in my driver's side front wheel. The dealership was closed so they looked at my car the next day. It turned out I had a rock between the rotor and the backplate. The service department removed the rock at no charge to me!! Unbelievable service! Such a kind gesture! I would definitely recommend this dealership to anyone looking for professional and personal service!
Barrhaven Mazda seemed to be understaffed, or simply lacking in experience as a car service centre.
- I did not receive an update on my service by the time I was told; I had to call several hours later to get an update.
- They were having trouble diagnosing an issue that cropped up during the service visit.
- I had a lot of difficulty getting through by phone to the service department.
- The hours on the website are not accurate.
- They needed to keep my car for almost three days before figuring out that there was a seized bearing which needs to be replaced.
- They had neither the part, nor the tools to replace it at the time; It's been three weeks and I haven't heard from them.
There were some positives:
- A complimentary car rental was arranged once it became necessary to keep my car overnight.
- The total billed was not much more than I expected to pay.
- The service advisor was positive and as helpful as he could be.
For the second time, you said our appointment would take 1 hour and it took much longer. You need to be honest about how long things will take. Also, people should be able to check their car in AT the time of their appointment, and not have to wait in line. 9am appointment should mean 9am, not 9:30.
