Service was excellent, wasn't nuts about the cost.
I needed all 4 tires replaced and a sensor. Dan was great to explain everything to me, recognized me when I came for the follow up appointment and provided service to me right away. Very much appreciated.
Reply from: Palladino Honda 8 years ago
Karen, we are delighted to hear Dan and the service department were able to take care of you and your vehicle!
Dan was prompt professional and courteous. He suggested I sign up for the transportation even when I said I wasn't sure I'd need it to avoid any problems with a ride later on.
My ride back to the dealership arrived 15 minutes earlier than requested.
The woman who processed the payment was personable and went over the details of the oil change and fluid levels. She gave notice that my next service would be more costly and asked that I bring the car back in 6 months/30% oil life. I asked why 30% oil life and she said that's what the dealership recommends. I'm still unsure why the service department suggests changing the oil before time is due.
The administrative assistant Morina was extremely pleasant and lovely to deal with.
Overall it was a fine experience.
Reply from: Palladino Honda 8 years ago
Wynter, we always recommend our customers book a service appointment when their oil life reaches 30%. Thank you for your kind words about Dan and Morina. We hope to see you again in the future.
Excellent service representative that texted my cars status
Very friendly and polite service people, also great to stop and have a latte on the way out. I really like that they text when their done with your car.
Reply from: Palladino Honda 8 years ago
Justin, thank you for your wonderful compliments about our service staff. We love hearing you were able to enjoy a latte and our text updates about the status of your vehicle!