Your Friends At Murray Chevrolet

To Whom it May Concern: I made a scheduled visit to have a regular check up ( 24K) done on my Silverado. I also made my service advisor aware of three other items that needed to be check prior. My truck was in the shop all day, however the only thing they could get to was the scheduled regular maintenance items, incidentally the things I had to pay for. None of the other items were looked at, and I had to reschedule and experience another day without my truck. I went in the 2nd time, and sadly what has become the normal, nothing was fixed, and no resolution to any of the problems. The critical issue was my Transmission issues, they still exist and may even be getting more pronounced. I was so upset when I left the last time, I had to tell Ryan that I was done and could not speak to him any long about it. I have received multiple emails from a GM Authority blog and the same transmission issues, yet Murrays still does not acknowledge the problem, however Ryan told me the Tech that took out my truck noted the problem but was unwilling to note it on the service record. Ryan was aware that I would be in the shop, he was aware that I had attempted to talk to someone in authority at Murrays about this issue stemming from my purchase, but nobody was there to talk to, nor was any attempt made to reach anyone. The most disappointing part, is that I have talked to a number of "PAST" owners of the same style transmission, ( and I say past because they have dumped the trucks since), and although Murrays staff said it would go away, and told me they had yet to hear of these transmission problems, they knew full well all the time that the issue I described would not go away, and that they had other clients who were going through the same problem. Again reinforcing my comment that deceptive sales tactics were used to get me to buy the truck, even though they knew what I was expressing as a problem was a problem that would not go away. As it stands right now, I will not be returning to the dealership for service visits, I will be taking this truck somewhere else, for as long as I will be owning it, and I will never buy another Chev product, from Murray's or anyone else in my life time. I will also be letting everyone I know in the contracting industry, regarding the issues, the tactics and the service I have received. Sadly as I have expressed before, I was a loyal and extremely pleased customer of many vehicles running a fleet, and an owner That is no longer the case. Jake Reid 1-204-999-7108 And yes I am aware that this rating effects Ryan, my service advisor, unfortunately I can not provide a rating that reflects Ryans attempt to make excuses, for the product or the people behind those products, Ryan did all he could do, but in the end, they were only excuses, there was nothing else he could do.

I had attended the dealership with concerns about the functioning of the rear seatbelts. When I arrived I was greeted very courteously as usual. But for some unknown reason, the vehicle was not inspected by anyone. After 10 minutes I was advised that I could take the vehicle and I would be informed of their findings. I was also told that the dealership would or may not be contacted by Chevrolet Canada. To this date I have not been contacted by either the dealership nor Chevrolet Canada. I would like to make it clear that I would still recommend this dealership as I believe they are only obeying orders from Chevrolet Canada. But I still should have been given a more objective and conclusive explanation as to why the seatbelts were not inspected by a technician.

Arrived at service doors at 7:00 AM and entered for my appointment. Service Adviser very helpful and covered all the procedures they would be doing. Shuttle service very good and right on time both ways.

My oil change was quick and uneventful. Staff were courteous. There's not much else to say, except that your requirement for a minimum of 20 words is pretty dumb.

I brought my car in to have the air conditioner checked. It was not working properly and was concerned as the upcoming temperatures were expected to be extremely hot. I am not one to take chances and wanted to be prepared just in case. Of course that morning when I drove to the service station it worked fine...go figure! It checked out okay and the service technicians were not able to find anything wrong with the air conditioner. However the service visit was not wasted. I had been noticing a "foul smell" when I adjusted the cool/warm air vent control. I mentioned this and it was also looked into. Turns out the cabin air filter was full of leaves, dirt and debris. It was replaced and, so far, all is well!! As instructed, I am to keep an eye on things.