Dropped car off night before for a 7:40 am appointment, generic notification at 9:50 am acknowledging my car is there.
3 phone calls and a text message still unable to reach my service advisor. Finally called back 1.5 hrs later saying they haven’t even looked at my car.
Drove by at 1:30pm (6 hrs after scheduled appointment) and my car was still sitting in the spot I left it in.
Why do we book appointment times if they can’t even see your car to diagnose an issue within 6 hrs?
Customer service has really fallen off over the last few years. If the little things count, they’re really missing the mark.
Marlinda is an excellent service rep. Always takes care of me well, with truth and honesty. A good reason for my loyal service.
Reply from: Nurse Chevrolet Cadillac
Horace - Thank you for your kind words about the level of service you have received from Marlinda over the years. We appreciate you taking the time to leave a review and for choosing Nurse Chevrolet Cadillac.
Came in for an oil living filter change Wonderful service great staff my car looks brand new thank you so much
Reply from: Nurse Chevrolet Cadillac
Francesco - Thank you so much for leaving us a review about your experience in our oil change lane! We are so happy to hear that your car looks brand new and that you had wonderful service. We look forward to seeing you again.
We had to wait 7 months for GM to get the heated seat chips but Mitch, the Service Manager, helped to get the vehicle in for the installation as soon as they arrived and Cameron arranged for everything else with a smooth and quick installation just in time to ensure a warm bottom on cold days. Those “little things” like timely vehicle status texts, washed floor mats, washed vehicle, comfortable, seasonally decorated waiting room with TV, clean washroom, Nurse Rewards and more make for a most welcome customer experience.
Reply from: Nurse Chevrolet Cadillac
Wayne - Thank you for choosing Nurse and also for your kind words about the experience you had. We are happy to hear that you enjoyed "the little things" that we offer. We hope that you enjoy your heated seats!!
