The Team at Nurse Chevrolet Cadillac

The work that was completed on the rust issue on my Equinox was done above my expectation.The body shop at Nurse should be proud of what they turn out. Great job guys.

Brakes and rotars were replaced. Overall cost was more than my husband was informed. The amount was more than the initial verbal quote given. I have had oil changes done at Nurse before and my car was washed after those services. We were very disappointed to see that my car did not receive a wash or vacuum after spending well over $1000 for new brakes and rotars.

Preparation of Automobile for winter with exterior paint protection and interior leather seat treatment to protect inside the automobile from the harsh elements. All done to my satisfaction and in accordance with brochure on these services.

The service was great and everyone is respectful and courteous to me and my family which is awesome and amazing!

I brought the car in to check an unusual noise. It was found to be something rubbing and easily fixed. I was then told that I needed new rear rotors and perhaps brakes. I told him that they had been done at Nurse only 2/3 years ago. I suggested that they be machined to clean the rust off. His response was that cheap rotors couldn't be machined and that they only had a short life span. I asked why I wasn't told that at the time and offered a better quality rotor? I was mad but authorized the repair. When I was paying for the repair I asked if the bill had been adjusted to reflect the 'High Milage' discount as I thought I was enrolled in this program. Your bills still do not show before and after prices so customers can easily check this. The women was less than enthusiastic about my inquiry and said the program was only a temporary one and not still running. The service agent did come in and adjust my bill but all-in-all I found this visit to be very upsetting. I found the invitation to the 'High Milage' program when I got home and there was no reference to it being a temporary program. Also, the mailing says that both parts and labor would be discounted but I was only given a discount on the parts. It seems that your dealership only wants to sell me a new car and is now prepared to gouge me on the repairs to my 2008 Grand Prix. I may take my business elsewhere in the future.