The Team at Nurse Chevrolet Cadillac

I brought the car in to check an unusual noise. It was found to be something rubbing and easily fixed. I was then told that I needed new rear rotors and perhaps brakes. I told him that they had been done at Nurse only 2/3 years ago. I suggested that they be machined to clean the rust off. His response was that cheap rotors couldn't be machined and that they only had a short life span. I asked why I wasn't told that at the time and offered a better quality rotor? I was mad but authorized the repair. When I was paying for the repair I asked if the bill had been adjusted to reflect the 'High Milage' discount as I thought I was enrolled in this program. Your bills still do not show before and after prices so customers can easily check this. The women was less than enthusiastic about my inquiry and said the program was only a temporary one and not still running. The service agent did come in and adjust my bill but all-in-all I found this visit to be very upsetting. I found the invitation to the 'High Milage' program when I got home and there was no reference to it being a temporary program. Also, the mailing says that both parts and labor would be discounted but I was only given a discount on the parts. It seems that your dealership only wants to sell me a new car and is now prepared to gouge me on the repairs to my 2008 Grand Prix. I may take my business elsewhere in the future.

Went for oil change. Greeted and treated great. Got in car to leave papers on dash with failure for alignment test. Nobody explained anything went back in and was told the girl was busy and didn't really have tine to explain. They were willing to let me drive away with no explanation at all. Terrible customer service from the girl in the client waiting area.

Excellent, as always. Everyone is friendly and polite. Service was fast. I came in for my regular oil change which includes a car wash and vacuum.

Seems employees including managers at this location do not know what proper customer service is. I was charged for an issue with my vehicle when the problem wasn't even fixed then wrote on the invoice exactly what I already told them.

Always prompt, courteous, and efficient. The service is fabulous and I thank you very much! I appreciate the availability of the courtesy car to get me to and from home.