The detailing package was quoted incorrectly over the phone. I was told that the Silver Package included 4 services for $149 + tax. At time of appt, we were told it was only three for that price. They did alter the 3 services that were included though to better fit what we had been quoted.
Several areas in the backseat area were missed in the detailing.
Taken in at the time of my appointement first problem with the Bluetooth done by the service person right away. Problem with windshield washer taken care of in good time. Quite pleased
Reply from: Nurse Chevrolet Cadillac 9 years ago
Hi James. Thank you very much for taking the time to complete the review. Glad to hear that your windshield washer problem was taken care of efficiently.
Engine failed 300kms after service and oil change - Nurse did not offer to investigate the problem.
Engine failed (and needs replacement) 300kms after service and oil change at Nurse - Nurse did not offer to investigate the problem unless we paid $1,000. They offered an estimate of $6,200 to replace the engine.
Nurse did allow us to keep the vehicle there while we investigated our options. We chose to tow the vehicle to another service company to find out more details about the problem as they were more reasonable and understanding of our situation.
Staff very courteous & helpful. Have been coming to Nurse Chev for my oil change since I bought my vehicle. Only wish it was not so expensive. Hear that other Auto makers offer free oil changes for owners up to 5 years. Wish GM had similiar offer.
