Christmas time my girlfriend and I has violent shaking in my car and we pulled of the highway. I googled the vw dealership in Orillia and showed up unannounced. Told them the situation and they fixed it immediately and even found a recall on my rear axle and fixed it on the spot.
Awesome experience
We experienced a module problem near Memphis TN. and had a new module installed by the dealer there. As Canadian warrantees are not honoured in the US, we had to pay close to $1000 US for the installation. I contacted your Service Manager and he made sure we were totally reimbursed for the repair as it would normally be covered by warranty. In our view he went out of his way to ensure top customer satisfaction.
As usual, great professional service, Very friendly, cannot do enough for you. Great staff, g;ad I bought my Passat at this dealer. Just wish there was not so much contraversy about the Diesel engine. I love my car and its performance.
Called into dealership spontaneously to activate the credit cards of good faith, warmly greeted as always and acknowledged by salesman even though he was busy. Offered tea, coffee, water etc. while we were waiting..Dealt with in a timely fashion and advised fully regarding the credit cards. Also given information as to the status the fix for the emission problem.
