I had arranged an appointment at the Barrie Volkswagen for a concern that I had. Barrie scheduled an appointment for a week out stating it was the first appointment available. Two days later the concern became a safety issue, a spring had fallen off the rear end of my car. I called Barrie and they would not fit me in even though I felt it an emergency. I called Oriliia on the off chance they could get me in sooner. Not expecting to get in the same day they asked me to come right away and gave me a courtesy car seeing I was from Barrie and they did not know how long the car would take not knowing the issue. It was indeed a rear spring and they called as it was fixed a few hours later. I was shocked at the incredible customer service. I will forever make the drive to Orillia! Thank you thank you thank you!
Came in for my winter tire change, oil change and brake repair. My brakes were cleaned and were not in need of repair and I went home with new no-charge floor mats for my Passat.
Jen Nobles was very profesional kind and courtice made my day very nice to see such a nice person great personality to bad that there are not more like her looking forward to seeing her again on April 4
100 % service and always friendly. That means a lot.
To whom it concerns I phoned Lisa at Orillia Volkswagen and she gave me very good advice on the circumstances I was dealing with. I had talked to Daryl in the past about the car not operating the way it should and said to keep a eye on it which I did. Anyway when the engine light came on and stayed on that's when Lisa and her advice was very satisfying. She was and Daryl to were excellent for looking after it. They have always been good to make sure that I was satisfied. Thank you.
