Verified Customer
7 years ago
Excellent Service but required 3 visits as a loaner car not available.
This was the first time that I have had an issue in obtaining a loaner car. Despite booking the first appointment for 7:30 am several weeks in advance, I arrived to find that no loaner cars were available. I rebooked 2 weeks out and arrived at 7:30 am to once again find that no loaner cars were available. Bernie (who consistently provides excellent service) called me at Noon to say they had a loaner available. My vehicle was ready around 5:00 pm and the overall service was excellent despite the multiple visits required.
Reply from: Audi West Ottawa 7 years ago
Hello Brian,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! Regarding your experience obtaining a loaner vehicle, if you wish to discuss this further, please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Once again, the friendly staff at Mark Motors made acquiring my new vehicle a very hassle-free and pleasant experience.
I have just acquired my 3rd Audi from Mark Motors and on each occasion the service has been excellent. The staff are helpful, promises are kept, and there is no hassle. A very positive experience.
Reply from: Audi West Ottawa 7 years ago
Hello David,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Audi Mark Motors
I was able to schedule a service for my 9 year old S5 at a time that suited me and my request for completion within a specific time window was honored. As always the service was courteous and professional.
Reply from: Audi West Ottawa 7 years ago
Hello Anthony,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
Warranty work
Ally, Abby and Jarek did an excellent job helping me with my warranty issue. It cant get better than that. Mark Motors take customer satisfaction very serious and the delivered!
My Audi S3 however is a different story... spent over 2 months on repair in a 2.5 years span... not happy about that...
Reply from: Audi West Ottawa 7 years ago
Hello Olivier,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! Regarding your S3, if you wish to discuss this further, please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com.
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
Verified Customer
7 years ago
After taking my car to Mark Motors for regular service for 3 years, I ended up with a blown engine and no help
I felt that my business was not valued and Mark Motors is only interested in making profit off their customers. An A3 with <120,000km should not be worthless scrap after taking it for regular maintenance at the dealership.
Reply from: Audi West Ottawa 7 years ago
Hello Fraser,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Staff Dealt With
