Rennie Verschere

We take our Sonic to Rennie at Chev Olds for all services. They provide excellent service and we leave confident the work has been done properly.

Listened to my issues and promptly dealt with them. Kept me advised of what needed to be done and when it would be completed.

I made an appt to have my vehicle checked out since I live an hour away and it was making a funny noise sometimes while running. Came at my appt time, only to be told it would be a short 30 min wait until someone could look at my vehicle (why did I make an appt then??). After a long wait, was told things were fine. Brought over to service desk only to be told to go back and wait in the waiting area. This happened 3 times. 8 months pregnant carrying my toddler back and forth through the garage. Really not impressed, won't be back!

After the "Service Hybrid" message came on my car, I arranged a service appointment immediately, but the car had to be towed in on the day. As it turned out, the car needed a completely new motor, apparently at the cost of $8,000 approx, which would need to be ordered from the US. As the car was only a 2009, with a mere 110,000 kms on it, we decided no to risk spending that kind of money on it and sent it to an auto wrecker, for which we received $350.00 Although there was no concern with your dealership and the handling we received from your staff, I am extremely disappointed in the loss of this car, which I loved, and with so little warning. The fact that no other warning lights came on until the car was near death is extremely upsetting to me still. As I had previously owned a Toyota, which was still running when I sold it at 12+ years, I went immediately to Toyota and purchased a 2017 Camry. Do understand that my disappointment is with the car, and not with your dealership or your staff, who were always friendly and helpful.

Experience was great as usual. Staff were pleasant and looked after all my needs especially the items that were still covered under extended warranty.