Your Friends At Murray Chevrolet

I went to the Murray’s dealership to have my oil changed. While in the lineup for the oil change I was ask if I wanted my tires rotated. I agreed and my truck was then taken to another area. It took over an hour to have the tires rotated and oil changed which is absurd. It takes a few minutes for me to rotate the tires and maybe 10 minutes to change the oil. On top of that I was handed a list with about $700 worth of repairs. I then went to my local trusted dealership and was told that certain components on that list were in perfect working order. I trusted this dealership before, but after this visit I have a hard time returning. I can only imagine how many people are taken advantage of here. Many people are not familiar with vehicles and would have paid for these unneeded repairs. It is unethical to lie to your “valued” customers with the sole goal of creating work and money for the dealership. I hope this situation is delt with and taken seriously.

The repair service was excellent and Peter B. Is a great service advisor with professional and friendly advise and information.

My car was towed to Murray Chev on the evening of Dec 26th. On Dec 27th, Ryan from Murray Chev service dept called me at home to ask me about the problem with my car and called again to let me know that my car would be looked at as soon as possible, but that there was a backlog.

I had my vehicle in for Warrenty work just over 2 weeks ago, when the same problem happened about 50kms from the dealership (I live out of town). Family called and "a female" told us that "maybe it's because there's parts here for it that haven't been put in" after I had been told that it would not be a problem in the winter months. Turns out it is a different issue, in which those parts were replaced HOWEVER I was notified that during this warranty work there is a "clamp" that one of the technicians found that was inadequate ... but I would need to pick up my Vehicle and then bring it back to have the clip replaced in 2 days?!!!!! I LIVE OUT OF TOWN and go to school on the opposite side of the city. I was told "we won't pay for the courtesy car anymore so you must come get yours" This is HUGELY out of the way and I am completely not impressed at the "oh look here's a girl that doesn't know what she is talking about" attitude I experienced this time.. I am aware that the clamp replacements should be on the same work order as all other warrenty work. I will be in contact with Kelly Scott regarding the remaining work to be done on my 2016 Trax.... I also will not be returning here for service work OR sales (even though family friends are salesman) if this is going to continue. NOT IMPRESSED

Nice experience and guys are very experienced and excellent customer service. I would like to come back here for getting my car fixed. Thank you