Mismanagement of the entire service process including many false commitments when the car would be ready
The vehicle was taken in on a Wed. and I was told it would be worked on and ready by Fri, Friday I was told it wouldn't be ready until Tuesday due to both the long weekend plus the Body Shop didn't work on it as originally scheduled. Tuesday I was told the Body Shop missed one of the holes it was supposed to repair. I finally got the car after 4:00 p.m. on Thursday. Early on I advised the Service Advisor that I needed the repair done on time as I was selling the car due the fact I'm battling terminal cancer. The repair delays caused me to loose the sale of the vehicle. I bought the vehicle from your dealership and had it serviced at your dealership.
Reply from: Nurse Chevrolet Cadillac 9 years ago
Hi Robert. Thanks for taking the time to highlight your recent experience. I have provided your review to both our Service Department and Body Shop Managers to review what occurred and the adjustments to the completion date of your vehicle repairs. They will be in touch tomorrow (Wednesday). Thanks.
Much better than my last visit; same service before took almost 2 hours and that was with an appointment. Much better this time around. I felt less stressful
Everything was fine. We had an oil change and the car cleaned and waxed and of course it started raining as soon as I got the car. My wife never even got to see it shiny clean, but that is beyond your control.
Not sure what service I had one of my vehicles in for as there is no reference to the visit. I always come to Nurse because that's where I bought and always get personalized service for what I feel is a fair market price. By coming to the dealer I get recall checks and the right parts by people who work with these brands everyday and will honour a warranty. If I go somewhere else They may not have the same training, not check for recalls and warranty is not considered, parts could be from anywhere.
