Discount Car and Truck Rentals...

The car was dirty, Macdonald garbage inside left, Customer service was rude, misleading information, Overcharged insurance, even when was opted no. Provided information before got it to the office. Asked to sign a document without explanation. Will never again use it.

I was unable to fill the tank of the truck back to the initial fuel level. The gas pump wouldn't put any more in. Because of that, I was charged for 1/8 of tank, at $2.50/L ($30). On top of that, I was accused of going over my 200 km distance allowance. When I called back and discussed the logged odometer readings, I pointed out that I had only driven 180 km. That charge was reversed.

I believe that all the material I will disclose here has been provided to the staff at the time of my return of the vehicle. But regardless I will summarize my experience. I was not at fault in a minor collision, which cause my truck to be unavailable while it got repaired. In order to minimize the disruption I requested the use of another truck to use in the interim and was assured one was reserved for me. On the date of my pick up from the body shop I called to confirm that I was to be picked up at 8:00 a.m. while on route. Once I attended the body shop , after waiting 26 minutes, I had to call again as the staff advised that they only pick up when you are at the at the business and they sent a driver over promptly. Once at the business I was disappointed to learn that they had my reservation for a truck but had no plans on fulfilling that reservation at all. I was issued a small SUV which was not suitable to my needs and, although the staff appeared to be helpful, there was not a vehicle which would suit such as allowing me to tow a trailer or other means of transporting. They were able to suggest that a vehicle may be available Sunday but there was a narrow pick up window to obtain it. I explained that I would have sought alternate arrangements like securing a trailer or delivering the mulch I was planning on spreading had the staff informed me in advance that I would not be able to have the vehicle I requested. I spent the rest of the morning calling various rental places but was unsuccessful in securing a truck as it was the long weekend. In my frustration, I contacted Discount's toll free number to express my concerns. They offered to contact the office directly and I believed at that time that nothing more could be done. At 4:00 p.m. that day I received a call from a staff member who advised that a vehicle had just come in and would suit my needs. I brought back the SUV and they reception that I received could be best described as cold when I returned. Many of the same staff were there whom were there in the morning and most would not meet my eye. I spoke with the male who had secured the vehicle and thanked him for his efforts making the comment, " I hope they weren't bad to you. I did mention may times how helpful you guys were but I need a truck." His response was "We like it when people lie to head office" . I was incensed at the suggestion that I was a liar and would have addressed it at that point save not for a phone call which I had to take for work. I was pleased with the vehicle I was provided and that is simply the most positive thing I could say about this experience. I believe that Discount would have committed the offence of Fraud while billing my insurance company for a full size vehicle and lending me a smaller one in order to maximize profits. I spoke directly to the male who suggested that I was a liar and addressed his statement when I returned the vehicle which only served to make the situation more uncomfortable to him and his only offerance was "It was quite a day that day" and suggested that it was a heated issue without apology. I certainly hope to not to get into a collision again in that I need a rental vehicle but if I do I can assure you that it would not be with Discount.

Arrived at 330 to pick up cube truck, was informed it was extra to have my boyfriend drive it, he was the only driver, I wasnt driving but reservation was in my name, was then told my insurance was not transferrable as this is considered a commercial vehicle, more charges I wasn't expecting...then upon Inspection, truck was dirty, wipers were broken, and had to be replaced, was told to leave and come back when they called, didn't receive call until 5:45.....in the mean time I had people waiting to help load the truck......overall experience was absolutely terrible....totally disappointed

I booked a car with Discount because I had, over the last 12 years in this city, had relatively good experiences and because the rate I was quoted online was competitive (about $100). When I arrived to pick up my car, however, I was charged an additional $45 because I was traveling to the US. First, I have never been charged this additional fee in 12 years of renting from Discount and driving to the US. Second, this was not evident from my online booking process. Third, I would not have booked with Discount had I known as it made my rental more expensive than other companies. Finally, when I raised these three points, the people at Discount only offered the alternative of not taking the car but otherwise just said it was too bad that I was not happy. I went back to look at the website and cannot find information on this fee. I do not feel that I should have been made to pay it but was left with no choice unless I was to try to find another car at the last minute. I think that I should be reimbursed for this surprise additional fee.