Discount Car and Truck Rentals...

I has terrible experience from.start as the store should be opened and it was closed. The website says the branch would be opened from 8am to 4pm. But it only opened later 9.30am. And closed earlier but 2pm. The advertising says unlimited mileage if delivered within same day, but Ingot charged by mileage even delivering the same say. After the excuse was that has to be delivered with store until opened, but the fact the store supposed to be opened until 4pm but got closed earlier. Not my fault. When received call saying about the charge, it was told that the manager would be contacting me, and never happened, instead they charged me.

Unknown charge of 36 dollars on my credit card after returning the cargo van. Would appreciate an explanation. Also after departure on first day of rental had to return to finish paperwork that the agent forgot to complete

Everything was good until I brought the vehicle back. There was a rock chip in the windshield. Fine... These things happen. They then took a $1000 deposit even though I purchased the insurance. I called in to their insurance, made the claim through their insurance... Got a number, called Discount back with the claim number. Haven't heard a thing since, and I haven't gotten my $1000 back yet. What exactly did I buy the insurance for? $1000 for a stone chip?

Twice I've rented with you and twice I've not gotten the actual vehicle I've requested. Even after calling to confirm that my specific vehicle would be available and the location confirming that it would be. I ordered a cargo van and was given the largest rental truck in your fleet. It was extremely inconvenient to have to drive and park this huge truck knowing that where I was going had restricted city parking and a narrow driveway. We spent more time walking up and down the truck trying to load it safely so everything would slide all over the truck floor. A cargo van would have fit our load perfectly with no need to hike the length of the truck a hundred times. It's extremely frustrating to show up to begin the rental process and the staff to be struggling so hard with inventory. The staff just doles out whatever was turned in the night before in whatever order you happen to be in line. Every customer there had a bad experience. I wont be back.

Pick up excellent, fees explained. Unit returned within agreed upon (per contract) time but outside business hours. Paperwork for rental processed following day and extra rental fees charged. Those extra charges were reversed once rental location was called, but this should not happen. Find a way to confirm when rentals come back. I had video proof when keys were dropped off. Should not be necessary if better return system was implemented - code used to open key drop as an example. Should not have to make unnecessary calls to sort this out. My time is just as valuable as the customer rep's, except I did not get paid like he did to fix YOUR (Discount's) hopefully "HONEST" mistake.....Thank you