North Bay Mazda

North Bay Mazda provided me with warranty work on my 2016 Mazda CX5. I purchased my vehicle in Ottawa and because I needed to take it to a Mazda dealer for warranty work North Bay was the closest dealer to where I live. My drive was four hours. They even cover my cost for fuel. The service I received was excellent. I am considering purchasing my next vehicle from North Bay Mazda. Wonderful Dealer.

My appointment was on time, all staff were courteous and professional. I was given a ride home and back to the dealership to pick up my vehicle. All required work was completed and vehicle was cleaned. No surprises and very happy with the service work performed!

Please see the sentence above. Incredibly unimpressed with the extra 'necessary costs' involved with adhering to the maintenance schedule. Hard to understand or believe how a vehicle exactly ONE YEAR OLD could require a second costly brake service appointment before 50k. *Please Note* We do NOT live in North Bay so we don't drive on all of the 'crummy roads' that the service department claim are the cause of all the 'necessary extras'. I would have never purchased this vehicle had I known how much it would continually cost me to maintain it. Honestly, would not recommend, and truthfully, feel stuck with it. Cost/benefit analysis of owning this Mazda 3 is disappointing to say the least.

My brand new car was scratched from the driver side door to the rear passenger door on the drivers side. I confronted the parts and service manager in a calm and respectful manner and in the end he informed me that I was a liar and the scratch was on the car. I spoke with my sales rep who was wonderful and spoke to the general manager who was wonderful also and apologized for the poor service and reception I received and agreed to arrange to have my door painted and repaired.

The team service Mazda North Bay was explained the condition of the car and what exactly they did for the first maintenance. I was pleased with their professionalism.