didn't waste time, explained a lot in the time period that we had. was very clear. everything went in order.
Reply from: Audi West Ottawa 7 years ago
Hello Ankica,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Mark Motors of Ottawa
i have NO problem with your service staff and technicians.
what i do have a problem with is, somehow i have the feeling that they don't believe me when I'm telling them that the cooling in my glove box is not working.
they called me in to show me the car with the glove box taken out and the airflow from the AC unit, but as soon the glove box is back in place, there's no more air going into the glove box , therefor , no cooling.
i ask the shop-foreman to put a request to AUDI Canada to check out this matter since the is a re-designed Q7.
any questions please feel free to call me
Reply from: Audi West Ottawa 7 years ago
Hello Eileen,
Thank you for your rating. We are sorry to see you have rated us 3 stars and that your experience was not what you expected. We would like the opportunity to speak with you regarding your recent visit. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
The service on the car was fine, but when they said it would be ready, it wasn't. I had to wait 20 minutes while they washed it.
Reply from: Audi West Ottawa 7 years ago
Hello Rychard,
Thank you for your rating. We are sorry to see you have rated us 4 stars and that your experience was not what you expected. We would like the opportunity to speak with you regarding your recent visit. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Too much major service for a luxury well maintained vehicle
I was towed in Monday and at 5:45 on a Friday evening told that the repair is major around 5500$. Like I said no problems with service just way too much.This is not the first major repair and all my servicing has been on time and at the dealer. I have lost confidence in the Audi brand at this time.
Thanks for caring.
Reply from: Audi West Ottawa 7 years ago
Hello Helen,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Audi Mark Motors of Ottawa
Excellent Service but required 3 visits as a loaner car not available.
This was the first time that I have had an issue in obtaining a loaner car. Despite booking the first appointment for 7:30 am several weeks in advance, I arrived to find that no loaner cars were available. I rebooked 2 weeks out and arrived at 7:30 am to once again find that no loaner cars were available. Bernie (who consistently provides excellent service) called me at Noon to say they had a loaner available. My vehicle was ready around 5:00 pm and the overall service was excellent despite the multiple visits required.
Reply from: Audi West Ottawa 7 years ago
Hello Brian,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! Regarding your experience obtaining a loaner vehicle, if you wish to discuss this further, please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com.
Sincerely, Audi Mark Motors of Ottawa
